Federal register request for information to assist the. A consumer assistance directory, with contact information for government agencies and national corporations. It explains what credit is, how it works, and how you can protect it. The taskforce is an independent body within the bureau and reports to the bureaus director. It includes tips and suggestions to help you make educated consumer decisions and get the most for your money. Find consumer contacts at hundreds of companies and trade associations, local, state, and federal government agencies, national consumer organizations, and more. Youll find helpful tips on many consumer related topics, including. The handbook describes each regulation or, if no regulation exists, the statute and, for most of the.
The fcra has been revised numerous times since it took effect in 1971, notably by passage of the consumer credit reporting reform act of. Free tips for choosing and managing a mortgage, getting a good car loan, using your. First released in 1979 by the white house office of consumer affairs, and transferred by congress to gsa in 1997, the handbook has long been one of the most helpful and popular consumer publications of the federal government. Download a pdf of the consumer action handbook or the spanish version, the guia del consumidor. Lists contacts at trade associations, government agencies, consumer organizations. Understanding and defending state consumer protection. Check your owners manual or the directory for the auto. It provides advice on car repair, purchase and leasing, shopping from home, avoiding consumer and investment fraud, home improvement and financing, and much more. The handbook features topics that affect everyone, such as credit reports and identity theft. Consumer action handbook dlc 00238843 ocolc45038437. Learn about common types of insurance and how to choose the ones that make the most sense for you.
The consumer action handbook is a pdf guide that can help with your consumer problems and questions. Consumer action handbook healthcare employees federal. If the complaint involves an advertisement which is national in scope and deceptive to the public, the national advertising division of the council of better business bureaus may be interested. The consumer action handbook is published annually by the federal citizen information center at the general services administration. It helps you make smart purchases on big stuff like cars or a home. Consumer action handbook nassau county, ny official. Learn how to file complaints and complain more effectively to resolve common consumer problems. This guide is a blend of actionable tips, highlights of new consumer trends, and alerts to potential scams. Federal consumer information handbook rules and regulations effective. If you have a complaint against a bank or other financial institution, please file your complaint using the consumer complaint form for complaints about an appraisal or appraisal standards, please use the appraisal complaint form. Innovative technologies, i welcome you to the 20 consumer action handbook.
First released in 1979 by the white house office of consumer affairs, and transferred by congress to gsa in 1997, the handbook has long been one of the most helpful and popular consumer publications of the federal. The consumer information provided is intended to satisfy students right to know and to give students the opportunity to make fully informed choices. The consumer action handbook is just one way you can stay informed with free, trusted government. The consumer action handbook is published annually by the federal government in cooperation with 31 corporate and. It includes practical questions to ask and factors to consider when you buy products and services. It also includes a consumer assistance directory, with contact. Consumer action handbook general services administration. Office of citizen services provides information and services for consumers via the. Georgia, louisiana, texas, virginia, and wyoming all require a shoring of reliance on the deceptive act to bring a private action. The handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company.
Inside, youll find helpful tips about preventing identity theft, understanding credit, filing a consumer complaint, along with many other useful topics. If you create an account, well walk you through each recovery step, update your plan as needed. This federal law protects consumers in their homes. Usagov, formerly known as the federal citizen information center, publishes the consumer information catalog, the consumer action handbook, operates the usagov contact center, and a family of websites to provide free, timely, and useful government information to the public. Try to get this publication into the hands of as many marines as possible.
Section 43a of the lanham act, which creates a federal private cause of action for false and misleading advertising. Consumer action handbook federal reserve consumer information federal. After six years of serving the american public and consumers, the publications. Federal travel regulations gsa acquisition manual managing the federal. Federal consumer information handbook rules and regulations. The 2014 edition of the consumer action handbook has great tips so you can be a savvy consumer, and protect your hardearned money. The consumer action handbook, published by the federal consumer information center, is over 160 pages of valuable information that no consumer should be without. Free get help with purchases, problems, complaints. The information in the consumer action handbook and guia del consumidor are in the public domain. Fair debt collection practices act federal trade commission. The consumer action handbook compiles consumer information from across government into one practical resource. Find help on such topics as buying and leasing cars, shopping from home, and protecting your privacy and yourself from fraud. The fair debt collection practices act as amended by pub.
Welcome to the 2012 edition of the consumer action handbook. Many consumer protection laws can be found in both federal and state statutes. The fair credit reporting act fcra deals with the rights of consumers in relation to their credit reports and the obligations of credit reporting agencies and the businesses that provide information to them. January 2010 welcome to the consumer action handbook. You can consult the consumer action handbook, a free guide that includes information. This is a checklist to help consumers gather the financial information they would need after an emergency. Get your free copy of the consumer action handbook amac. The handbook is just one example of how gsa works to make federal. The federal citizen information center would like to express its gratitude to the partners listed. Consumer information catalog,winterspring 2016 issue. To help ensure your complaint is processed in a timely manner, please submit your complaint using the correct form. Every day, americans navigate tough choices about the products and services that affect us over the course of our lives. The statutes addressed in detail are section 5 of the federal trade commission act, which defines the unfair and deceptive practices regulated by the ftc. Order bulk copies to distribute, or at least ensure that all learners know where to go online to download a copy.
The consumer action handbook strikes a balance between providing answers to common consumer questions, as well. Gsas consumer action handbook is an important part of usagovyour guide to. The consumer action handbook brings together consumer information from across government. Consumer action handbook includes a consumer assistance directory, with. Consumer action handbook consumer federation of america. Order your free copy of the consumer action handbook. I am delighted to introduce you to the 2010 edition of the consumer action. The bureau of consumer financial protection bureau is seeking comments and information from interested parties to assist the taskforce on federal consumer financial law taskforce. All 176 pages of this book are researched and approved by uncle sam. The federal reserve, the central bank of the united states, provides the nation with a safe, flexible, and stable monetary and financial system.
The quarterly consumer information catalog lists more than 200 free or lowcost federal publications on a variety of topics. Free consumer action handbook chicago on the cheap. Consumer action handbook mountainside public library. The consumer action handbook, published in 2010 by the federal trade commission ftc, is a helpful addition to this program. Youll still find the same great consumer information you always did, but youll also have more government information and services available to you. Talking with a qualified organization may help you decide how to handle the problem, and many agencies have publications that explain consumer rights and how to resolve complaints. Document, government publication, national government publication, internet. Consumer action how to order consumer actions publications. Order your free copy of consumer action handbook to get the latest tips on credit, money, filing a complaint, and more. Others in the compliance profession may also find it useful. The federal citizen information center would like to express its gratitude to the partners listed below. These action steps will help guide you toward the right student loan for you. Use the consumer action handbook cah to get help with consumer purchases, problems and complaints.
Indexes are generally not available online, so it helps if you know the name of the title or code which is concerned with consumer protection so you can browse. Get easy access to federal publications at gpo bookstore. General services administration, office of citizen services and innovative technologies, federal citizen information center this everyday guide to being a smart shopper is full of helpful tips about preventing identity theft. This federal law protects consumers in their homes during door todoor sales pitches. Order your free copy of consumer action handbook to get the latest tips on. You can consult the consumer action handbook, a free guide that includes. The handbook not only reflects the current consumer landscape, but also offers tips to help you successfully navigate it. Consumer product safety commission cpsc or commission, established by congress in 1972, is an independent federal regulatory agency charged with reducing unreasonable risks of injury and death associated with consumer products. Consumer protection education employment family food health history housing money travel. The consumer action handbook is a 160page guide designed to help citizens find the best and most direct source for assistance with their consumer problems and questions. The consumer action handbook ejournal emagazine, 2000. You can access state statutes through our guide to law online page. This federal law protects consumers in their homes during doortodoor. Pb 1844usagov1 8448724681 2015 consumer action handbook i january 2015 welcome to the consumer action handbook.
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